ABOUT

About the Wasabi Group

Wasabi Group Values

Family-owned and operated, we have been working in homes and businesses throughout the Wellington Region for over 16 years. We're proud to be part of our local Wellington & the Wairarapa community.

We pride ourselves on providing tailored, professional, and trustworthy service. We care about each service we provide and always put our customers first.

Every time we quote a job, make a recommendation, provide a service or carry out an install - it's your satisfaction and our reputation on the line, so we want to do it right because:

"We're not comfortable until you are."

OUR VISION

At Wasabi Group, we want to be recognised as Wellington's heating and cooling specialists because "we're not comfortable until you are". To achieve our vision, we have introduced six Wasabi Group Values. Our team will use the six core values to guide every decision.

VALUES

ONE TEAM

We create a team environment where everyone feels equal and welcome.

We always respect and value each other's ideas.

We always look out for each other and provide help when needed.

We share our knowledge and experiences.

PROTECT & GROW OUR PEOPLE

We create an environment where our people want to come to work each day.

We work with our people to create a positive work-life balance.

We ensure our people always feel supported.

We work with our people to provide a learning ground for development opportunities and career progression.

SAFETY FIRST

We are committed to the safety and well-being of our team, contractors and customers.

We never compromise on safety.

We stay up-to-date with the latest initiatives in health and safety.

Our team know they can speak up and be heard if they ever feel unsafe.

PRIDE

We always do what's right to ensure we are proud of our work.

We always act with honesty and integrity in everything that we do.

We only work with products that we trust.

We provide solutions for homes and businesses that we believe in.

POSITIVE CUSTOMER EXPERIENCE

We put our customers first. Every time we quote a job, make a recommendation, provide a service or carry out an installation, it's our customers' satisfaction and our reputation on the line, so we want to do it right.

We communicate with our customers and keep them informed.

We are respectful to our customers and their property.

We are polite to our customers and are considerate of their time.

If something goes wrong, we put it right without delay.

COMMUNITY

We are proud to be part of our local community.

We are respectful of our community.

Our community respects us.

We support community initiatives and groups.

IN THE COMMUNITY

We are proud to be part of the local community. Stef is on the board of Nourish, a newly founded charity that provides Christmas hampers to over 1300 families; 2023, 2024 will be much larger!

We also continue to support our other charities and sponsorships as per below.